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Terms Of Use And Service

Payment Options

Online Card Payments

Visa and Master Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.


Parveen Holidays, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at any other place because we do not retain your credit card information. You can be assured that PHPL offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.


If the payment on the credit card is declined for some reason, alternate payment instructions must be received by PHPL 72 hours prior to the time of departure; else, the order is liable to be cancelled.


PHPL charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.


Internet Banking

If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account. "www.parveenholidays.com" processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets


All major Nationalised and Private banks are accepted.


Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction by email and sms. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.


Delivery of Products/Services

Electronic Tickets ("e-Tickets")
What is an e-Ticket?

An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.


How will I get my e-Ticket details?

Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking.If you do not receive your e-ticket, please call a Customer Care Representative at: 1800 102 09991800 102 0999


Parveen Holidays Pvt. Ltd. shall not be liable if customers do not comply with this requirement.


Is it necessary to show my Parveen Holidays Reference Number Confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your Parveen Holidays Reference Number Confirmation email. In case you are not carrying the Parveen Holidays Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your Parveen Holidays Reference Number Confirmation email and e-Ticket together


Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Parveen Holidays.com. In the event that you fail to present a copy of your e-ticket, Parveen Holidays Online Pvt. Ltd will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.


How will I get my boarding pass for an e-Ticket?

You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time


Cancellation policy

What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account


Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.


You can cancel domestic flight bookings online. Log in to Manage Booking, select the relevant booking and click the Cancellation Icon. For online cancellation, Parveen Holidays will charge Rs. 250 per person per sector as standard cancellation charges.


To cancel your ticket offline, contact Parveen Holidays Customer Care at 1800 102 09991800 102 0999. For international flight bookings, call 1800 102 09991800 102 0999 FREE FREE FREE. For all offline cancellation of domestic flights a standard charge of Rs. 400 per person per sector , over and above the airline?s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline?s own cancellation charge.


Please refer to airline specific amendment and cancellation policy while using Parveen Holidays Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.


Note: Unless expressly stated otherwise, it is mandatory to contact Parveen Holidays for refunds and the airline will route the refund for your tickets booked on the Website, through Parveen Holidays.


The above mentioned cancellation process and refund processing time may vary.


In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Parveen Holidays would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.


How do I get a refund after canceling my ticket?

After canceling your booking, you will need to send us the paper ticket to the following address:


Parveen Holidays Pvt. Ltd
#148, AB Towers, Perambur Barracks Road
Purasawalkam, Chennai - 600 007
Tamil Nadu, India

On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.


Refund Policy

In case of e-Tickets, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. All refunds shall be processed subject to processing of refunds by the respective airline/service provider


Promotion Codes

Parveen Holidays generates promotion codes from time to time which may be availed on the site as a discount coupon.Users will be advised on the Promotional Offer of using Promotional Code for receving discounts on Specified Service. Other regular promotions that may be offered from time to time shall be valid for all airlines, unless indicated otherwise.


Parveen Holidays reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice


In case of dispute with any party, Parveen Holidays decision will be binding and final.


When you register with Parveen Holidays, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.


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